Your admissions desk never loses track of a parent

No. inTusell does not hold grades, attendance or official student records, and it does not replace your school management system. It runs the pre-enrollment journey: inquiry, campus tour, offer, decision, and parent communication after enrollment.

You decide. Principal approval is optional and off by default at setup: while it is off, the AI replies to parents on its own. Tick “Sensitive topics only” at setup and replies about a discount or scholarship request, or about the child’s health, medication or allergy, wait for your approval; the parent is told you will write in the same chat once it is approved. Tick “Every reply” and the account opens in Full approval: replies on WhatsApp, Instagram DM, Telegram and web chat arrive as drafts in an approval queue for your staff to review and send. On web chat the approved reply appears in the parent’s chat window if it is still open. You can change your choice at any time under AI Settings › How it works; the “Change mode” link on the Channels page takes you there too.

It will not. Fees and discount conditions are relayed only as written in your knowledge base; the AI never produces a figure or commitment outside your defined conditions. If a fee in a reply is not in your knowledge base, catalog or instructions, that sentence is removed before the reply reaches the parent. Requests beyond your conditions are handed to a staff member. Capacity and queue promises are held to the same line: the rule is written into the AI's non-overridable instructions, so it does not say things like "I have reserved your place" or "only three places left". If you are full it says so honestly and explains the waiting list.

Fields such as a child's name and birth year are never auto-extracted from chat by the AI; only your staff record them, with the parent's confirmation. Health and allergy details are not collected in chat and are left to the enrollment meeting. Bulk messaging passes a per-person, per-channel, per-purpose consent filter.

Yes. During setup you pick your institution type: private school, nursery, tutoring center, language school or general course provider. What genuinely differs by type is the knowledge base and the objection handling: private school, nursery, tutoring center and language school each ship their own knowledge entries, KPIs and objection set (25 objection responses for private schools, 17 for nurseries, 12 each for tutoring centers and language schools). The greeting style and AI persona differ across those four too; the general course provider simply reuses the broad Education defaults. The enrollment flow, however, splits two ways rather than five: schools and nurseries get the 8-stage School Admissions Funnel, while tutoring centers, language schools and general course providers get the 7-stage Education / Course Sales Flow, in which the trial lesson is a single stage.

Instagram DM connects in one click (Meta OAuth); WhatsApp right away by scanning a QR code from your phone (the official Cloud API line in one click after Meta approval); web chat with one line of code on your site; Telegram by pasting a BotFather bot token into the panel. Sign-up has three steps and needs no consultant. Choosing your institution type provisions the admissions funnel, the tour appointment type and working hours; upload your website or documents to train the AI on your own institution.

No. The AI only prepares an itemised quote as a DRAFT; it lands in your panel and the decision to send belongs to your staff. Line items come solely from your own service/package list: nothing unlisted can be added and no price can be invented. The parent approves from a single link, and on approval the enrollment opens as an order.