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Education

Your admissions desk never loses track of a parent.

Prospective-parent inquiries land in one queue, campus tours become booked appointments, and your admissions funnel is measured stage by stage. In schools and nurseries, WhatsApp, Instagram, Messenger and Telegram replies wait in an approval queue before they reach a parent.

Recommended on the Growth plan and above — see pricing
School admissions funnel and prospective-parent tracking dashboard
Seconds
AI first reply
8 stages
School admissions funnel
24/7
AI on duty
5 min
Setup

Capabilities built for your industry.

Not a generic chatbot — AI configured around your workflow.

Admissions funnel

In private schools and nurseries, an eight-stage tour-based School Admissions Funnel from inquiry to enrollment: first contact, tour booking, tour, offer, decision. Tutoring centers, language schools and general course providers get the seven-stage Education / Course Sales Flow, where the trial lesson is one stage of its own. Every prospect records its source and referrer, and every closure a standard loss reason.

One queue, instant AI reply

Inquiries from WhatsApp, Instagram and your web form arrive in one queue; the AI answers first, and your first-response time is measured.

Tours & group sessions

The campus tour appointment type is provisioned at setup; the AI offers free times, takes the booking and reminds 1 day and 2 hours ahead. Once you define a fixed-hour intro session with capacity in the panel, the AI also shows remaining seats and enrols into that session.

Segmented parent updates

Announcements and newsletters are targeted by grade-level tag and delivered as one-to-one messages; parents never see each other's details.

Staff approval and your voice

On by default for schools and nurseries: WhatsApp, Instagram, Messenger and Telegram replies wait as drafts and go out once your staff approve them. Web chat and email do not enter this queue — those replies are delivered directly. Concrete facts — fees, address, opening hours, enrollment conditions — come only from your own knowledge base; when the AI cannot find them it does not invent them, it hands off to your staff.

Consent management

Permissions are recorded per person, channel and purpose; when a parent replies STOP, marketing messages halt immediately while service updates continue.

Education isn’t one kind of institution. The setup doesn’t pretend otherwise.

You pick your institution type during setup; the starter knowledge entries, objection replies, fields collected in chat and the admissions flow all follow from it.

28
starter knowledge entries
19
objection replies
11
institution-specific fields
Admissions flowSchool Admissions Funnel8 stages
  1. Yeni Aday
  2. İlk Temas
  3. Tur Randevusu
  4. Tur Yapıldı
  5. Teklif Sunuldu
  6. Karar Aşaması
  7. Kesin Kayıt
  8. Kaybedildi

The card doesn’t wait to be dragged: after every message from WhatsApp, Instagram or Messenger the conversation is classified and the card moves to the matching stage. Every move is logged with “auto sync” as its source. Once a card reaches the won or lost end, the AI won’t pull it back.

There is a fifth option: “Course / Education Center (General)”. It has no starter knowledge or objection set of its own — it uses the broad Education & Courses defaults and comes with the Education / Course Sales Flow.

On the parent’s side, control stays with you.

The questions people ask most about a system that talks to prospective parents — and what the product actually answers.

The reply stops with your staff before it reaches a parent

On school and nursery setups this is on by default: the AI’s reply waits as a draft in the approval queue on WhatsApp, Instagram DM, Messenger and Telegram; your staff reads, edits and sends it — and your edit feeds the AI’s learning data. Web chat and email do not enter this queue; those replies go out directly. You can turn the queue off under Panel > AI > Advanced Settings.

Parents manage their own permissions

You send the parent a dedicated link; without logging in they see which channel and purpose they consented to, and can grant or withdraw marketing consent. The page masks their identifying details. The link is valid for 30 days, and issuing a new one immediately invalidates the old one.

Capacity holds even when bookings land at the same moment

When you define an open-house session with a capacity, the capacity check and the booking itself happen in a single database transaction while the session row is locked. The last seat cannot be taken twice, even by simultaneous requests; the later parent is told it is full. Until you define a session with capacity, the AI won’t offer one.

Your first-response time is measured, not estimated

The clock starts at the parent’s first message and stops at the first reply sent after it — not when the conversation record was opened. A draft waiting in the approval queue does not count as answered; the clock stops when your staff sends it. Delivery and read receipts do not count as a reply. With no data to measure, the panel shows “—”, not zero.

Frequently asked questions.

What institutions ask first — short and clear.

Does inTusell replace our school management system?+
No. inTusell does not hold grades, attendance or official student records, and it does not replace your school management system. It runs the pre-enrollment journey: inquiry, campus tour, offer, decision — and parent communication after enrollment.
Does the AI talk to parents directly, or do we stay in control?+
For school and nursery setups, replies on WhatsApp, Instagram DM, Messenger and Telegram arrive as drafts in an approval queue for your staff to review and send. Web chat and email do not enter that queue: the AI answers those directly. You can switch the queue off under Panel > AI > Advanced Settings ("AI Response Approval Mode").
Will the AI promise fees or discounts?+
It will not. Fees and discount conditions are relayed only as written in your knowledge base; the AI never produces a figure or commitment outside your defined conditions. Requests beyond them are handed to a staff member. Capacity and queue promises are held to the same line: the rule is written into the AI's non-overridable instructions, so it does not say things like "I have reserved your place" or "only three places left" — if you are full it says so honestly and explains the waiting list.
How is student and parent data protected?+
Fields such as a child's name and birth year are never auto-extracted from chat by the AI; only your staff record them, with the parent's confirmation. Health and allergy details are not collected in chat and are left to the enrollment meeting. Bulk messaging passes a per-person, per-channel, per-purpose consent filter.
Does it suit nurseries, tutoring centers and language schools too?+
Yes. During setup you pick your institution type: private school, nursery, tutoring center, language school or general course provider. What genuinely differs by type is the knowledge base and the objection handling: private school, nursery, tutoring center and language school each ship their own knowledge entries, KPIs and objection set (19 objection responses for private schools, 15 for nurseries, 12 each for tutoring centers and language schools). The greeting style and AI persona differ across those four too; the general course provider simply reuses the broad Education defaults. The enrollment flow, however, splits two ways rather than five: schools and nurseries get the 8-stage School Admissions Funnel, while tutoring centers, language schools and general course providers get the 7-stage Education / Course Sales Flow, in which the trial lesson is a single stage.
How long is setup and which channels connect?+
Instagram DM and Messenger connect in one click (Meta OAuth); WhatsApp by scanning a QR code from your phone or through the official Cloud API; web chat with one line of code on your site; Telegram by pasting a BotFather bot token into the panel. Email is not a channel you connect — a reply to an email inTusell sent lands back in the same conversation. Setup averages five minutes. Choosing your institution type provisions the admissions funnel, the tour appointment type and working hours; upload your website or documents to train the AI on your own institution.

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