Your store and your customers, one screen.

• Which sizes does this come in, is it in stock?
• What was in my order?
• Where is my parcel, what is the tracking number?
• Has my payment gone through?
• Can I pay by bank transfer?
• If I give you my address, can you place the order?
• How many days do I have to return this, and what does shipping cost?

• Correct the delivery address, before the parcel ships and with the customer's confirmation.
• Cancel an order; if it already shipped it does not cancel, it opens a return request.
• Write return, exchange and invoice requests into the PrestaShop Customer Service screen.
• Share your bank-transfer details and send card payments to your own checkout.
• Place the order in your store: find the product in your catalogue, take the name, phone and address, read the summary back and ask for confirmation.
• Find the order from the WhatsApp number the customer writes from, so a customer who does not know the order number still gets an answer.
• Read return, shipping, payment and warranty terms from your store's own pages, and never state a period that is not written there.

Install the inTusell Connector module in your store and connect from its Configure screen. The module turns the webservice on and grants the permissions itself, so you never copy a key.