Education guide

Sign up and the setup wizard

The wizard has three steps: Company, Channel and Ready. You can skip the channel step and finish it later in the panel.

1. 1

   Create your account

   Sign up on intusell.com. Your account opens with a 14 day trial.

   
2. 2

   Tell us about your company

   On the "Company" step enter your business name and pick "Education & Training" under "Industry". Add your website if you have one: the AI reads it to learn your products, prices and FAQs.

3. 3

   Pick your institution type

   Institution type and principal approval are not separate steps: when you pick "Education & Training", both open on the "Company" step, right below the "Industry" field. Under "Institution type" pick your type: general course or training centre, private school (K12), nursery and preschool, tutoring and study centre, or language school. Schools and nurseries get an 8 stage admissions funnel, the others a 7 stage sales flow; you can change the type later in My business › Business Info.

4. 4

   Choose principal approval

   On the same screen, below "Institution type", "Principal or administration approval for replies (optional)" has three options. "No approval" is the default and the AI replies to parents on its own. "Sensitive topics only" leaves replies about a discount or scholarship request and about the child’s health, medication or allergy to your approval. "Every reply" puts every reply up for your approval before it is sent.

5. 5

   Connect a channel or do it later

   On the "Channel" step pick WhatsApp, Instagram or Web chat. For WhatsApp click "Show the QR code" and scan it with the phone that runs your business WhatsApp; for Instagram click "Connect Instagram" and approve on Facebook; for web chat copy the one-line code (this also turns on your web chat) and paste it into your site. "I’ll connect later" moves on without a channel.

6. 6

   Review how the AI will talk

   The "Ready" step shows the tone, the first message and the priorities of your AI. "Go to the dashboard" opens the panel; "Edit" opens the AI settings.

Connect your channels

1. 1

   WhatsApp with QR

   Go to My business › Channels › Messaging Channels and click "Connect with QR". On your phone open WhatsApp › Settings › Linked devices › Link a device and scan the code. Your phone keeps working alongside the panel. The official WhatsApp line (Cloud API) opens after Meta approval; today QR is the way to connect.

   
2. 2

   Instagram through Meta

   On the same page, in the "Meta Platforms" card, click "Connect All" or the "Instagram" tile. Log in with the Facebook account that manages your business Page. In the Meta window tick your Page and your Instagram account, then approve.

   
3. 3

   Check the connection

   After you return to the panel the Instagram card shows as connected. If a warning appears, it says what is missing and has a "Reconnect" link.

Campus tours and appointments

1. 1

   Connect Google Calendar

   On My business › Channels › Calendar & Payment, click "Connect with Google" and sign in with your Google account. Only the owner or an admin sees this button.

   
2. 2

   Enter appointment types and hours

   Open "Manage Appointment Settings" and its "Service Types" and "Working Hours" sections. A 45 minute one-to-one tour type is ready: "Tanışma & Okul Turu" for schools and "Tanışma Ziyareti" for nurseries. Use "Add Type" for any other type.

   
3. 3

   Let the AI book the tour

   When a parent asks for a tour or a meeting, the AI suggests free slots and books the one the parent picks. It shows in the Appointments room, and the parent gets a reminder 1 day and 2 hours before. If the parent came from Instagram and has not written in the last 24 hours, Meta does not accept the message; with the parent’s phone and your SMS provider, or their email, the reminder goes out that way instead.

Group sessions: trial lessons and open days

Setup adds no group sessions. Until you define one, the AI offers no sessions.

1. 1

   Enter the weekly schedule

   In the "Group Sessions: Weekly Schedule" card of the appointment settings, enter the session name, day, start and end time and capacity, then click "Add". The system creates the sessions for the next 28 days itself.

2. 2

   Add an open day as a single session

   The weekly schedule repeats every week. For a dated event such as an open day, click "Single session" in the "Upcoming Sessions & Attendees" card, pick the "Open Day" template, enter the date, start and end time and capacity, then click "Add".

3. 3

   Let the AI enrol against remaining seats

   The AI offers upcoming sessions with their remaining seats and never offers a full session. Two people cannot take the last seat at the same time.

4. 4

   Follow the attendees

   See each session’s occupancy and attendee list under "Upcoming Sessions & Attendees".

Fill the knowledge base

The AI answers from your knowledge base. Add your fees, enrolment conditions, programmes and class hours, transport and meal details and FAQs.

1. 1

   Open the Knowledge Base

   Go to My business › Knowledge › Knowledge Base.

2. 2

   Add your sources

   Upload files (PDF, Word, Excel, CSV, TXT or images, up to 50 MB), scan your website (it can take 2 to 5 minutes), import your Instagram profile (your last 100 posts) or add a sales call recording.

   

Video for this section (in Turkish) · 2 minKnowledge Base: teach the AI your business once (in Turkish)

Rules for parent conversations

An education setup gives the AI rules for talking to parents. Still, check its answers in AI Test.

1. 1

   Fees only from your own sources

   The AI states a fee only from your knowledge base, your course list or what you wrote. If it writes an amount without such a source, that sentence is replaced with an honest one before it is sent.

2. 2

   No enrolment or seat promises

   Without proof the AI does not say "I have enrolled you" or "I have reserved your place", promises no discount beyond your written conditions and makes no guarantee or promise of certain results. It also gives no exam, certificate or job guarantee.

3. 3

   Child safety goes to your team

   If a parent reports bullying, violence, an injury or a missing child, the AI hands the conversation to your team. For a missing child, an ongoing accident or abuse the parent is first told to call 112, and you are notified even during quiet hours.

See the AI’s first reply

1. 1

   Try it in AI Test

   Go to My business › Instructions › AI Test and write the questions your customers ask. Check that the answers use your knowledge base.

2. 2

   Send a real message

   From another phone, send a message to your connected WhatsApp number or Instagram account. The conversation appears under Conversations › Inbox with the AI’s reply.

Video for this section (in Turkish) · 3 minTrain your AI: knowledge, rules, testing and coaching (in Turkish)

Daily use

1. 1

   Start from Today and Decisions

   Today shows what needs attention. Decisions collects the questions the AI asks you, for example before a cancellation or when it does not know the answer.

2. 2

   Follow your work in Appointments

   The Appointments room is where your daily work lives. Conversations keeps the Inbox, Contacts and the Sales Pipeline.

3. 3

   Choose how much the AI does

   In My business › Instructions › AI Settings, under "How it works", pick the AI mode: Intern (the default) sends replies itself and asks you before a cancellation or refund and when it does not know the answer; Senior also handles cancellations and refunds; Full approval waits for your approval before every reply (email has no approval queue, so the AI does not reply there).

   
4. 4

   Take over a single conversation

   Inside a conversation you can switch it to Live, Approval, Shadow or Paused. The change applies to that conversation only.