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Ready setup for 16 verticals

Custom AI sales for every industry

Not a generic chatbot; AI configured around your workflow. Pick your vertical and see the custom setup.

Clinics

WhatsApp booking, per-clinician calendars, draft treatment plans and digital consent in one panel. Your hospital system stays where it is.

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E-commerce

Shopify, WooCommerce and Trendyol connections (beta). Order status lookups and sales over WhatsApp; payment happens on your store’s own checkout.

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Instagram Boutiques

Replies to DMs day and night, all the way to the order with payment tracking. You create, AI sells.

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Dietitians

Online sessions, nutrition tracking and reminders in one panel. Clients are asked to confirm a day before each check-in.

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Aesthetic Clinics

WhatsApp booking, per-clinician calendars, session package balances and digital consent. Built for medical aesthetic clinics.

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Dental Clinics

WhatsApp booking, per-dentist calendars, day-before confirmation and no-show follow-up in one panel.

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Hair Transplant Clinics

A multilingual WhatsApp assistant greets international patients and keeps the travel plan on one card; the itemised treatment plan is drafted in the panel.

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Restaurants

Table bookings, takeaway orders, and loyalty campaigns. Win their taste buds and their hearts.

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Hotels

Multilingual guest messaging and one inbox; room bookings with the stays module (beta).

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Gyms

Membership tracking, class and PT bookings, member communication automation.

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Schools & Education

Prospective-parent tracking, campus tour booking and an admissions funnel: for schools, nurseries, tutoring centers and language schools.

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Law Firms

Initial consultations, case tracking, and hearing reminders: GDPR / KVKK compliant.

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Veterinary Clinics

Online booking, vaccine reminders, and pet health tracking.

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Real Estate Offices

Portfolio lookup, viewing requests, and lead tracking.

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Dealerships & Service

Stock lookup, test drive and service requests, appointment reminders.

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Insurance Agencies

Quote request intake, renewal reminders for your team and claim reports in one panel.

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One screen. All of sales.

Messages, pipeline, appointments and the AI assistant in one panel. No copy-pasting between tabs.

Every message in one list

WhatsApp, Instagram, Telegram and web chat in one inbox. AI reads first and drafts the reply; conversations that need your call go to Decisions.

  • Every channel, one screen
  • Automatic tags and priority
  • One-tap assignment to a teammate
inTusell Inbox

15 categories, one panel

From sales assistant to ad tracking, knowledge base to pipeline: run your business from one place.

AI sales assistant

Autonomous sales assistant

  • Autonomous conversations + behavior library (45 ready-made rules)
  • Product knowledge & RAG search
  • Customer memory: recognizes returning customers
  • Proactive follow-up engine (senior salesperson behavior)
  • AI disclosure: honest when asked, silent by default

Multi-channel messaging

5 channels, one panel

  • WhatsApp QR: connect any number in 1 minute (no Meta approval)
  • Official WhatsApp line (Cloud API): one click after Meta approval
  • Instagram DMs and comments
  • Telegram Bot + Web Chat Widget
  • Voice calls (Twilio; brand voice clone coming soon)

E-commerce integrations

20+ platforms, one panel

  • Trendyol, Hepsiburada, n11 marketplaces
  • Shopify, WooCommerce, Wix, BigCommerce
  • IdeaSoft, ikas, Ticimax platforms
  • Amazon, Etsy, Magento global platforms
  • Stock read from your store (every 6 hours) & AI product descriptions

Lead scoring & CRM

Smart customer management

  • 0-100 automatic lead scoring
  • Segmentation & tagging
  • Conversation history tracking
  • Automatic nurture flows
  • Customer profile cards

Orders & payments

From chat to order

  • Orders from the chat (payment tracking)
  • Payment: your store’s own method, your own payment link or IBAN
  • Bank transfer tracking
  • Order number & tracking
  • Stock read from your store (every 6 hours)

Appointment management

Google Calendar integration

  • AI booking and one-step rescheduling in chat
  • Reminders 1 day and 2 hours ahead
  • Confirmation check: 1 Yes · 2 Reschedule · 3 Cancel
  • One-way write to Google Calendar
  • 3 real free slots offered after a no-show

Campaigns & templates

Bulk messages and automations

  • WhatsApp template messages
  • Bulk campaign sends
  • Scheduled messages
  • Segment-based targeting
  • Campaign performance tracking

Analytics & reports

Data-driven decisions

  • Stage funnel + time-in-stage (p50)
  • Won/Lost reason breakdown
  • Tool metrics (failure rate, latency, p95)
  • Rollback rate monitoring
  • CSAT score & CSV export & weekly reports

Ad performance tracking

Which ad drives sales?

  • Click-to-WhatsApp/DM ad tracking
  • Ad-form leads get a WhatsApp message within the minute, time to contact measured
  • Campaign sales & revenue reports
  • Meta Conversion API (CAPI) integration
  • Automatic ROAS & CPA calculation

Knowledge base (RAG)

The AI’s memory

  • PDF, Word, Excel, images and site crawl
  • Vector search (pgvector)
  • Automatic chunk & embed
  • Your site is re-crawled every week
  • E-commerce product data

Alerts & escalation

Never miss a thing

  • Handoff: AI → human transfer + mandatory resolution
  • Auto-escalation if no resolution within 72h
  • Won/Lost/Escalated taxonomy for outcome tracking
  • Customers ready to buy are flagged to the team at once
  • In-app + email + Telegram + web push

API & integrations

Connect with external systems

  • REST API access
  • Webhook support
  • Google Calendar OAuth
  • Payment webhooks
  • Custom integration development

Security & compliance

Enterprise-grade security

  • GDPR & KVKK compliant: data deletion removes PII but preserves analytics
  • SSL encrypted communication
  • Multi-tenant isolation (RLS)
  • Role-based access control
  • Sensitive data masking + webhook signature verification

AI modes & oversight

AI orchestration layer

  • AI Manager Chat: manage panel by talking, not clicking
  • 4 conversation modes: Live / Approval / Shadow / Paused
  • Inline coaching: 👍/👎/✏️ teaches behaviors in-conversation
  • Audit log + one-click undo across 6 action types
  • Compliance sampling: measures which rules actually land

Sales pipeline

Multi-axis stage management

  • Multi-axis stage (primary + secondary intent + risk)
  • AI stage suggestion & auto-transition + rollback detection
  • Stage transition logs & duration tracking
  • Won/Lost reason taxonomy
  • Labeled data store (labeled_data_log)
Everything included

The full capability map, always current.

This list is generated from the same registry that powers the product itself.

Sales Flow

24/7 AI sales assistant

Sells while you sleep, replies to every message within minutes.

One inbox, every channel

WhatsApp, Instagram, Telegram and web chat in one place.

Automated appointments: written to Google Calendar

AI talks to the customer, finds a free slot, writes to Google Calendar.

Sales pipeline: drag-and-drop kanban

Drag deals from stage to stage; the AI suggests the next stage in one click.

Live support handoff

Humans step in for critical moments, then hand back to AI.

Customer segments: automatic RFM

Segment customers by rules; feed into campaigns and automation flows.

Automatic lead scoring

AI scores every lead by purchase intent and places them in the pipeline.

Contact & customer CRM

Unified CRM for contacts across all channels; duplicate detection + merge.

Order & payment link

With payment tracking on, the AI opens the order once the product and amount are confirmed. Without a store the customer gets a tracking link; with a Shopify or PrestaShop store connected, the order is opened in your store.

PrestaShop standard package

Your store customer places the order in chat, and gets address changes, cancellations and returns handled there too.

Consultative selling: finds the right product with the customer

When the customer says “I need one of those”, it does not push the first hit: it searches your catalogue, narrows down with one question, offers two or three options.

First message to form leads right away, time to first contact measured

When someone fills in your Meta lead form, the AI writes to them on WhatsApp right away; the time from form to first message shows in the Leads panel.

School admissions and parent communication

Prospective-parent enquiries in one queue, campus tours as booked appointments; an 8-stage School Admissions Funnel for schools and nurseries, the 7-stage Education / Course Sales Flow for tutoring centers and language schools.

Group Sessions: fixed hours with capacity

Trial lesson, intro meeting, group class: AI enrolls people against remaining capacity.

Stays: room reservation engine

Define properties, room types and rate plans; the AI finds an available room and closes the booking.

Session & package balance

Sell a 10-session package and the balance opens itself, one session is deducted when the customer attends, and you are told when it runs out.

Shared file library

Your brochures, price lists and instruction sheets live in one library; the AI sends the right one when a customer asks, and your team can send it from a chat in one click.

Itemised quote & treatment plan

You prepare the itemised quote in the panel and send it; the customer approves from a single link and the order opens itself.

Multi-currency pricing and quotes (TRY / USD / EUR / GBP)

Quote international customers in their own currency; the rate is frozen when the quote is written.

Agency & referral sources with commission tracking

Define the agency that brings you patients; when a deal is won the commission accrues itself at that day’s rate.

International customer travel plan (flight, stay, transfer, visa)

Arrival date, length of stay, companion and visa status on one card; the AI fills it in as the conversation reveals them.

Remote (online) appointments and meeting links

Mark an appointment type as online; each appointment gets its own meeting link, added to the reminder.

Google review link on the rating page

On the rating page, the same button for every score, once per conversation: a link to your Google profile.

Collections ledger: bank transfer, deposit and instalment tracking

What has been paid and what is left on every order, reservation and appointment, in one ledger; the customer gets the amount, IBAN and a reference code in one message.

AI & Learning

Voice AI: AI answers your phone calls

Connect your Twilio number; AI talks to customers by voice.

AI training: label review

Label CSAT responses, human handoffs and won/lost outcomes; they accrue as a quality record.

Won/lost analytics + AI commentary

See why you win and why you lose; the AI comments on the period you pick.

Knowledge base: upload PDF/URL/Excel

Upload your product info, FAQs, price list: AI uses them in replies.

AI training from sales call recordings

Upload sales calls: AI learns your product knowledge and winning sales techniques.

A/B testing: two AI tones compete

Try two AI tones at equal volume and see which one brings more sales.

AI Campaign Builder: the rep that builds campaigns

Write your goal; your AI rep builds the segment, copy and channel: you just approve.

CSAT: automated satisfaction tracking

Once a conversation is closed, the customer automatically receives a 1-5 star survey.

Proactive Follow-up: senior salesperson engine

Customers who go quiet get up to three natural AI-written nudges on your sector’s rhythm; a booking, an order or "stop messaging" ends the chain.

AI Manager Chat: manage by talking, not clicking

Type in plain language: "Ask about needs before pricing": the AI activates the behavior.

Behavior Library: 45 rules, 10 categories

Ready-made behavior rules: switch them on or off, no prompt-writing.

AI approval queue: you approve before it sends

The AI writes the reply but does not send it; the reply and any action it would take (a booking, an order, a cancellation) wait in a queue for your approval.

AI replies only outside working hours

Your team replies during the day; the AI takes over after hours and at weekends.

Dashboard

Automation

GDPR / Compliance

Let AI answer the phone too.

Press and hold to hear inTusell’s voice agent handle an appointment call.

This sample was voiced with an enhanced voice; on the phone, voice AI speaks with the standard voice, which is plainer. Standard voice AI is included in every paid plan; speaking in your own voice is coming soon.

Press and hold to listen

Sample call · enhanced voice

Hello, welcome to Ada Clinic. Wednesday at 14:00 is open for a check-up; I’m booking it for you and will send a reminder the day before.

Real-time voice conversations

Beyond text, the AI answers the phone too. On calls it speaks Turkish today.

Real-time voice conversation

When a customer calls, the AI picks up, answers the question and hands over to your team when needed.

Recording & transcripts

Every voice call is auto-recorded and transcribed. Replay and analyze any conversation.

Voice analytics

Call durations, customer sentiment, daily/monthly stats and performance reports.

Outbound calling

AI assistant can call customers automatically: appointment reminders, order follow-ups, campaign notifications.

IVR menu system

Customizable voice greeting menu. Route customers to the right department.

Voice profiles

Create different voices and personalities. Set a tone and style that fits your brand.

Multilingual support

In writing, the AI replies in the customer’s language. On the phone, the standard voice speaks Turkish today.

Live handoff

AI transfers the call to a human agent when it can’t solve the issue. Seamless handoff.

Don’t see your vertical?

Even if it’s not on the list, we can help. Tell us your use case and we’ll build a custom setup together.