What is inTusell?

Who is it for?

Businesses that talk to customers on WhatsApp, Instagram or web chat. It is used especially in these fields:

Private schools and educational institutions: pre-enrolment questions, meeting appointments, information collection.
Dental clinics and health services: appointment requests and reminders.
E-commerce and Instagram shops: product, size and stock questions, and orders.
Hotels, restaurants, gyms, real estate, automotive and similar service businesses

What does it do?

Replies on three channels: WhatsApp, Instagram messages and a website chat widget (one line of code). All conversations are collected in one inbox.
Answers around the clock: a single assistant works across all channels; a customer who sends several messages in a row gets one reply.
Takes its answers from you: a knowledge base is built from sources such as PDF, Word, Excel, images and web URLs. Amounts in replies come only from a source you defined; if the knowledge base contradicts itself, the panel warns you and the assistant gives no figure on that topic and hands it to your team.
Completes the appointment in the conversation: offers an available slot; sends appointment reminders and confirmation messages.
Opens the order in the conversation: the customer receives an order portal link; your own payment link or IBAN can be shared.
Hands over to a person when needed: a handover notice goes out and an internal note is left for your team. If your team starts writing, the assistant waits in that conversation.
Respects personal data: a separate privacy notice (KVKK, Turkey’s data protection law) is sent when it makes contact with a new customer.

What does it not do?

It does not recommend services your business does not offer; it offers options such as an appointment, an on-site visit or a callback only if the business provides them.
In clinics it is set up not to diagnose and not to give treatment guidance. This is a system rule, not an absolute guarantee for every reply.
It does not give legal opinions in a law firm.
It does not offer discounts outside rules you define.
It does not sell to counterparties who are not customers (people asking for donations, suppliers, job applicants, wrong numbers).
It does not write to your own team as if they were customers.
It does not guarantee results or enrolment; reply quality depends on the information you provide.

Pricing

Plans and limits are published up to date on the pricing page. We do not list amounts on this page because plans can change.

Frequently asked questions

Is inTusell a medicine or a pain spray?

No. inTusell is software: an AI sales assistant that answers business customers’ messages. The name may sound like a health product, but it has nothing to do with one.

Which channels does it work on?

WhatsApp, Instagram messages and the chat widget on a website. Conversations are collected in one inbox.

Can the AI give wrong information?

The assistant takes its answers from your knowledge base and settings; amounts in replies come only from a defined source. It hands topics it is unsure about to your team. Keeping your knowledge base current is still your responsibility.

Can it be used in sensitive fields such as schools and clinics?

Yes. In a new setup the health field starts in full approval mode and the education field starts in the mode the owner chooses; in the approval queue you see replies before they are sent. In clinics it is set up not to diagnose and not to give treatment guidance; this is a system rule, not an absolute guarantee. Compliance with advertising and data rules remains the business’s own responsibility.

Can my team step in?

Yes. When your team writes in the panel, the assistant pauses in that conversation for a set period. If the customer wants to talk to a person, the conversation is handed to your team.

If you are choosing a tool

We collected the eight criteria to check when choosing an AI sales assistant for WhatsApp, and the pricing models of four tools (ManyChat, WATI, respond.io, Supsis), in one guide.

Choosing a WhatsApp AI sales assistant: 8 criteria

Try it in your own business

Open your account, add your knowledge sources and follow the assistant’s replies from the panel.

Try it free