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Travel & Tourism

WhatsApp and Instagram booking assistant for tour agencies

Which AI assistant takes tour bookings 24/7 for a tour agency? inTusell is one of them: it answers tour questions arriving on WhatsApp and Instagram day and night, quotes prices only from the agency's own price matrix, locks the seat and opens a booking on option, and routes payment straight to the agency. Anything that is not in the matrix, or that needs a person, goes to your team.

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WhatsApp and Instagram booking assistant for tour agencies

Capabilities built for your industry

Not a generic chatbot; AI configured around your workflow.

Prices come from the matrix onlyBeta

You define each package with a price matrix by departure date, hotel and room type. The assistant quotes only from that matrix; for a combination that is not there it does not guess and offers to connect the conversation to your team. When a customer names a date, packages and departures are listed by closeness to that date, and if a number of days is requested only tours of that length are priced. If you keep your packages in KolayTurum, tours, departures and prices are read from there. The sync runs every night, so a price change during the day shows up the next day.

Seats are locked and payment goes to your agencyBeta

When the customer picks a tour and departure, the assistant opens the booking. The seat is reserved in a locked operation, so two requests arriving together cannot take the same seat. The booking starts as "option" or "awaiting payment" and updates when payment completes. If the departure is full, no new booking is opened and the request goes to your team. You choose the payment method: IBAN and bank transfer, or card through the agency's own iyzico account. The payment link and IBAN are the business's own. On Instagram no payment details are given; the customer is moved to WhatsApp.

Travel plan and commission tracking

As the customer writes, dates, companions, flights, hotel, transfer and visa status are filled into one plan card. Your booking team sees the answers to "how many people, which date, is the visa sorted" without rereading the conversation. The card records information; it does not buy flights, hotels or transfers, it only keeps the plan tidy. Which agency, intermediary or referral a booking came from is also recorded, and commission is tracked against that record. Source, intermediary and referrer are kept as separate fields in the panel. inTusell does not pay commission; it keeps the ledger, and payment stays between you and your partner.

Handover to a person when needed

The assistant hands over conversations it is unsure about, complaints and requests for a person. The handover lands on the Decisions page with the whole conversation in front of you. You can choose to have replies approved before they are sent, and set the assistant to answer only outside working hours. You can take over any conversation yourself and pause the assistant for that conversation only. For requests with children or infants the price depends on the package's child and infant prices; if those are not defined the assistant gives no amount and offers to connect your team. On written channels the KVKK privacy notice is sent when a conversation begins.

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Frequently asked questions

What institutions ask first, short and clear.

Which AI assistant takes tour bookings 24/7 for a tour agency?+
inTusell is one of the options. It answers WhatsApp and Instagram questions day and night, quotes prices only from the price matrix, locks the seat and opens a booking on option. Payment goes to the agency; conversations it is unsure about go to your team.
Does the assistant make up prices?+
No. The amount comes only from the price matrix you define or the connected KolayTurum catalogue. For a request with no match in the matrix the assistant gives no number and offers to connect your team. Where child and infant prices are missing it gives no amount for those requests either.
Can the same seat be sold to two people?+
The seat is reserved in a locked operation, so two requests arriving together cannot take the same seat. If the departure is full the assistant opens no new booking and passes the request to your team. If you prefer to keep final approval, you can leave the booking on option.
Who receives the payment, and is card payment available?+
The payment goes to the agency. You can choose IBAN and bank transfer, or card through the agency's own iyzico account. No payment link is sent on Instagram; the customer is moved to WhatsApp.
Which channels does it work on?+
WhatsApp, Instagram and web chat. You can set the assistant to answer only outside working hours; when your team writes in a conversation it steps back for a short time. The payment link goes out on WhatsApp and web only; on Instagram the customer is moved to WhatsApp.
What if the customer wants to talk to a person?+
The assistant hands the conversation to your team, the handover shows on the Decisions page and the whole exchange is in front of you. You can take over any conversation yourself and pause the assistant for that conversation only.
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