Beauty and wellness guide

Sign up and the setup wizard

The wizard has three steps: Company, Channel and Ready. You can skip the channel step and finish it later in the panel.

1. 1

   Create your account

   Sign up on intusell.com. Your account opens with a 14 day trial.

   
2. 2

   Tell us about your company

   On the "Company" step enter your business name and pick "Cosmetics & Beauty" under "Industry". Add your website if you have one: the AI reads it to learn your products, prices and FAQs.

3. 3

   Pick your business type

   Under "Business type" pick the general beauty centre or salon type, or the gym and fitness type. The AI’s industry knowledge follows it; you can change the type later in My business › Business Info.

4. 4

   Connect a channel or do it later

   On the "Channel" step pick WhatsApp, Instagram or Web chat. For WhatsApp click "Show the QR code" and scan it with the phone that runs your business WhatsApp; for Instagram click "Connect Instagram" and approve on Facebook; for web chat copy the one-line code (this also turns on your web chat) and paste it into your site. "I’ll connect later" moves on without a channel.

5. 5

   Review how the AI will talk

   The "Ready" step shows the tone, the first message and the priorities of your AI. "Go to the dashboard" opens the panel; "Edit" opens the AI settings.

Connect your channels

1. 1

   WhatsApp with QR

   Go to My business › Channels › Messaging Channels and click "Connect with QR". On your phone open WhatsApp › Settings › Linked devices › Link a device and scan the code. Your phone keeps working alongside the panel. The official WhatsApp line (Cloud API) opens after Meta approval; today QR is the way to connect.

   
2. 2

   Instagram through Meta

   On the same page, in the "Meta Platforms" card, click "Connect All" or the "Instagram" tile. Log in with the Facebook account that manages your business Page. In the Meta window tick your Page and your Instagram account, then approve.

   
3. 3

   Check the connection

   After you return to the panel the Instagram card shows as connected. If a warning appears, it says what is missing and has a "Reconnect" link.

Appointments and specialist calendars

1. 1

   Connect Google Calendar

   On My business › Channels › Calendar & Payment, click "Connect with Google" and sign in with your Google account. Only the owner or an admin sees this button.

   
2. 2

   Enter your services and hours

   In "Manage Appointment Settings", use "Add Type" in the "Service Types" section to add each service with its duration, and edit the "Working Hours". The AI only suggests free slots within these hours.

3. 3

   Add your specialists

   In the "Specialists" section of the same page, add each specialist and choose their "Services provided" and working hours. When a customer names a specialist, the AI suggests that person’s free slots. Without specialists the calendar works business-wide.

4. 4

   Let the AI book

   When a customer asks for an appointment, the AI suggests free slots and books the one the customer picks. It shows in the Appointments room and in your Google Calendar.

Reminders and no-shows

1. 1

   Reminders go out on their own

   Customers get a reminder 1 day and 2 hours before the appointment. If the customer came from Instagram and has not written in the last 24 hours, Meta does not accept the message; with the customer’s phone and your SMS provider, or their email, the reminder goes out that way instead. The 1 day message asks whether they will come; the appointment is confirmed, rescheduled or cancelled from the reply.

2. 2

   Mark who came

   After the appointment time, mark the appointment as "Attended" or "No-show" in the Appointments room; the mark goes into the appointment’s record. When you mark "No-show", the AI offers the customer new free slots; if you mark it overnight (23:00-08:00), no message goes out.

Group classes

For fixed-time classes such as pilates, yoga or group training.

1. 1

   Enter the weekly schedule

   In the "Group Sessions: Weekly Schedule" card of the appointment settings, enter the class name, day, start and end time and capacity, then click "Add". The system creates the classes for the next 28 days itself.

2. 2

   Let the AI enrol against remaining seats

   The AI offers upcoming classes with their remaining seats and never offers a full class.

Fill the knowledge base

The AI answers from your knowledge base. Add your services, prices, specialists, the products you sell and FAQs.

1. 1

   Open the Knowledge Base

   Go to My business › Knowledge › Knowledge Base.

2. 2

   Add your sources

   Upload files (PDF, Word, Excel, CSV, TXT or images, up to 50 MB), scan your website (it can take 2 to 5 minutes), import your Instagram profile (your last 100 posts) or add a sales call recording.

   

Video for this section (in Turkish) · 2 minKnowledge Base: teach the AI your business once (in Turkish)

See the AI’s first reply

1. 1

   Try it in AI Test

   Go to My business › Instructions › AI Test and write the questions your customers ask. Check that the answers use your knowledge base.

2. 2

   Send a real message

   From another phone, send a message to your connected WhatsApp number or Instagram account. The conversation appears under Conversations › Inbox with the AI’s reply.

Video for this section (in Turkish) · 3 minTrain your AI: knowledge, rules, testing and coaching (in Turkish)

Daily use

1. 1

   Start from Today and Decisions

   Today shows what needs attention. Decisions collects the questions the AI asks you, for example before a cancellation or when it does not know the answer.

2. 2

   Follow your work in Appointments

   The Appointments room is where your daily work lives. Conversations keeps the Inbox, Contacts and the Sales Pipeline.

3. 3

   Choose how much the AI does

   In My business › Instructions › AI Settings, under "How it works", pick the AI mode: Intern (the default) sends replies itself and asks you before a cancellation or refund and when it does not know the answer; Senior also handles cancellations and refunds; Full approval waits for your approval before every reply (email has no approval queue, so the AI does not reply there).

   
4. 4

   Take over a single conversation

   Inside a conversation you can switch it to Live, Approval, Shadow or Paused. The change applies to that conversation only.