Clinic guide
To use inTusell in a clinic, create your account, pick the "Health & Clinics" industry and your clinic type, connect WhatsApp and Instagram and connect Google Calendar in My business › Channels › Calendar & Payment. The AI suggests free slots, books appointments and sends reminders 1 day and 2 hours before.
Who this is for
- Clinics that work by appointment: dental, aesthetics, hair transplant, dietitians, vets and polyclinics
- Teams that receive patient messages on WhatsApp or Instagram
- Clinics that want reminders to reduce no-shows
Before you start
- A phone running your business WhatsApp
- A Google account and calendar for appointments
- For Instagram: a Professional account linked to a Facebook Page
Sign up and the setup wizard
The wizard has three steps: Company, Channel and Ready. You can skip the channel step and finish it later in the panel.
- 1
Create your account
Sign up on intusell.com. Your account opens with a 14 day trial.
- 2
Tell us about your company
On the "Company" step enter your business name and pick "Health & Clinics" under "Industry". Add your website if you have one: the AI reads it to learn your products, prices and FAQs.
- 3
Pick your clinic type
Choose your clinic type: General clinic / polyclinic, dental clinic, aesthetics and medical beauty, hair transplant centre, pharmacy, dietitian and nutrition, or veterinary clinic. The AI’s instructions and pipeline follow it; you can change it later in My business › Business Info.
- 4
Connect a channel or do it later
On the "Channel" step pick WhatsApp, Instagram or Web chat. For WhatsApp click "Show the QR code" and scan it with the phone that runs your business WhatsApp; for Instagram click "Connect Instagram" and approve on Facebook; for web chat copy the one-line code (this also turns on your web chat) and paste it into your site. "I’ll connect later" moves on without a channel.
- 5
Review how the AI will talk
The "Ready" step shows the tone, the first message and the priorities of your AI. "Go to the dashboard" opens the panel; "Edit" opens the AI settings.
Connect your channels
- 1
WhatsApp with QR
Go to My business › Channels › Messaging Channels and click "Connect with QR". On your phone open WhatsApp › Settings › Linked devices › Link a device and scan the code. Your phone keeps working alongside the panel. The official WhatsApp line (Cloud API) opens after Meta approval; today QR is the way to connect.
- 2
Instagram through Meta
On the same page, in the "Meta Platforms" card, click "Continue with Facebook" or the "Instagram" tile. Log in with the Facebook account that manages your business Page. In the Meta window tick your Page and your Instagram account, then approve.
- 3
Check the connection
After you return to the panel the Instagram card shows as connected. If a warning appears, it says what is missing and has a "Reconnect" link.
Appointments and Google Calendar
- 1
Connect Google Calendar
On My business › Channels › Calendar & Payment, click "Connect with Google" and sign in with your Google account.
- 2
Set up appointments
With "Manage Appointment Settings" add appointment types, durations and working hours. The AI only suggests free slots within these hours.
- 3
Let the AI book
When a patient asks for an appointment, the AI suggests free slots and books the one the patient picks. It shows in the Appointments room and in your Google Calendar.
Video for this section (in Turkish) · 2 minAppointment types and working hours (in Turkish)Reminders and no-shows
- 1
Reminders go out on their own
Patients get a reminder 1 day and 2 hours before the appointment. The 1 day message asks whether they will come, with 1 Yes, 2 Reschedule, 3 Cancel; the appointment is confirmed, rescheduled or cancelled from the reply.
- 2
Mark who came
After the appointment time, mark the patient as "Attended" or "No-show" in the Appointments room.
- 3
New slots for no-shows
When you mark a patient as "No-show", the AI offers them new free slots; if you mark it overnight (23:00-08:00) or your account is on the Free plan, no message goes out. An unmarked appointment turns into "No-show" on its own 2 hours after it ends; the message then only goes out if you marked at least one patient as "Attended" in the last 30 days, so a patient wrongly counted as missed does not get it.
Video for this section (in Turkish) · 1 minManaging appointments day to day (in Turkish)Fill the knowledge base
The AI answers from your knowledge base. Add your services, practitioners, consultation steps and FAQs.
- 1
Open the Knowledge Base
Go to My business › Knowledge › Knowledge Base.
- 2
Add your sources
Upload files (PDF, Word, Excel, CSV, TXT or images, up to 50 MB), scan your website (it can take 2 to 5 minutes), import your Instagram profile (your last 100 posts) or add a sales call recording.
Video for this section (in Turkish) · 1 minKnowledge Base: documents, website scan and “Replace” (in Turkish)Health and price rules
A clinic setup gives the AI instructions for health communication. Still, check its answers in AI Test.
- 1
No diagnosis, no promised results
The AI does not diagnose, does not make treatment decisions, does not guarantee results and does not make claims like "the best".
- 2
Exact prices are set at the consultation
Instead of an exact price the AI says the price is set at the consultation. You can add the price ranges you want to share to the knowledge base.
- 3
Add your own rules
Add rules specific to your clinic in My business › Instructions, for example topics where the patient should contact the clinic directly.
Legal notices
- 1
Add your own privacy link
In My business › Business Info › "Legal notices", enter the address of your own privacy page. If an address was found automatically, confirm it.
- 2
Review the notices
The first-contact privacy note, the opt-out line in promotional messages, the call recording notice and the health quote disclaimer are on by default. Only an owner or admin can change them.
See the AI’s first reply
- 1
Try it in AI Test
Go to My business › Instructions › AI Test and write the questions your customers ask. Check that the answers use your knowledge base.
- 2
Send a real message
From another phone, send a message to your connected WhatsApp number or Instagram account. The conversation appears under Conversations › Inbox with the AI’s reply.
Video for this section (in Turkish) · 2 minAI Test: ask before your customers do (in Turkish)Daily use
- 1
Start from Today and Decisions
Today shows what needs attention. Decisions collects the questions the AI asks you, for example before a cancellation or when it does not know the answer.
- 2
Follow your work in Appointments
The Appointments room is where your daily work lives. Conversations keeps the Inbox, Contacts and the Sales Pipeline.
- 3
Choose how much the AI does
In My business › Instructions › AI Settings, under "How it works", pick the AI mode: Intern (the default) sends replies itself and asks you before a cancellation or refund and when it does not know the answer; Senior also handles cancellations and refunds; Full approval waits for your approval before every reply (email has no approval queue, so the AI does not reply there).
- 4
Take over a single conversation
Inside a conversation you can switch it to Live, Approval, Shadow or Paused. The change applies to that conversation only.
Video for this section (in Turkish) · 1 minAI Settings: What we offer, AI mode and working pattern (in Turkish)Things to keep in mind
- Reminders, confirmation questions and no-show messages are on for every clinic on the trial and on paid plans; there is no separate switch to turn them off. On the Free plan they are not sent to patients and your settings stay.
- Mark a patient who did not come as "No-show" no later than 2 hours after the appointment ends. For unmarked appointments the message only goes out if at least one patient was marked as attended in the last 30 days.
- The health rules are instructions to the AI; check sensitive answers in AI Test and add your own rules when needed.
- In a clinic the menu shows Services instead of Products; add your services under My business › Knowledge.
Common problems and fixes
- Problem: The AI does not suggest free slots.
- Fix: Check the Google Calendar connection on Calendar & Payment and the working hours in "Manage Appointment Settings".
- Problem: A patient who missed an appointment got no message.
- Fix: Check that you marked the patient as "No-show" no later than 2 hours after the appointment ended; a mark made overnight (23:00-08:00) sends no message. For unmarked appointments the message needs at least one patient marked as attended in the last 30 days. It is also not sent if your account is on the Free plan, if the conversation was handed to your team, or if the AI is paused in that conversation or muted for the contact.
- Problem: The patient did not see the privacy note in the first message.
- Fix: Check in Legal notices that the first-contact note is on and that you added your own page address.
- Problem: Instagram messages are not arriving.
- Fix: Check that the Instagram account is Professional and linked to your Facebook Page; use the "Reconnect" link on Messaging Channels.
Frequently asked questions
Does the AI diagnose patients?
No. A clinic setup instructs the AI not to diagnose, not to make treatment decisions and not to promise results.
When do reminders go out?
1 day and 2 hours before the appointment. The 1 day message asks the patient whether they will come.
Does the AI give prices?
Instead of an exact price it says the price is set at the consultation. You can add price ranges to the knowledge base.
Where do I add my privacy link?
In My business › Business Info › Legal notices.
Can I change my clinic type later?
Yes. You can change the industry and clinic type in My business › Business Info.
Related guides and articles
Other industry guides
- E-commerce guideConnect your store so the AI answers product, stock and order questions.
- Tailored setup guideBuild your own setup when no ready-made industry fits.
- Education guideSet up campus tours, group sessions and parent conversations.
- Tour agency guideAdd your tour packages so the AI quotes from the price matrix and opens bookings.
- Hotel and stay guideTurn on the stay module and add your properties and room types.
- Beauty and wellness guideSet up appointments, specialist calendars, reminders and group classes.
- Law office guideSet up consultation requests, the Office module in pilot and the Telegram team assistant.
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