Hotel and stay guide

Sign up and the setup wizard

The wizard has three steps: Company, Channel and Ready. You can skip the channel step and finish it later in the panel.

1. 1

   Create your account

   Sign up on intusell.com. Your account opens with a 14 day trial.

   
2. 2

   Tell us about your company

   On the "Company" step enter your business name and pick "Hotels & Accommodation" under "Industry". Add your website if you have one: the AI reads it to learn your products, prices and FAQs.

3. 3

   Connect a channel or do it later

   On the "Channel" step pick WhatsApp, Instagram or Web chat. For WhatsApp click "Show the QR code" and scan it with the phone that runs your business WhatsApp; for Instagram click "Connect Instagram" and approve on Facebook; for web chat copy the one-line code (this also turns on your web chat) and paste it into your site. "I’ll connect later" moves on without a channel.

4. 4

   Review how the AI will talk

   The "Ready" step shows the tone, the first message and the priorities of your AI. "Go to the dashboard" opens the panel; "Edit" opens the AI settings.

Connect your channels

1. 1

   WhatsApp with QR

   Go to My business › Channels › Messaging Channels and click "Connect with QR". On your phone open WhatsApp › Settings › Linked devices › Link a device and scan the code. Your phone keeps working alongside the panel. The official WhatsApp line (Cloud API) opens after Meta approval; today QR is the way to connect.

   
2. 2

   Instagram through Meta

   On the same page, in the "Meta Platforms" card, click "Connect All" or the "Instagram" tile. Log in with the Facebook account that manages your business Page. In the Meta window tick your Page and your Instagram account, then approve.

   
3. 3

   Check the connection

   After you return to the panel the Instagram card shows as connected. If a warning appears, it says what is missing and has a "Reconnect" link.

Turn on the stay module

The stay module does not switch on by itself. Its settings are in the "Stay Module" card on My business › Business Info.

1. 1

   Enable the module

   Tick "Enable the stay module (free on all plans)". Once it is on, the Stays room appears in the menu.

2. 2

   Pick the payment method

   Under "Payment method" pick "IBAN / Bank transfer (no integration needed)", "iyzico (card)" or "Both". Enter your IBAN or your property’s iyzico keys, add your legal details and click "Save".

Properties and room types

1. 1

   Add your property

   In the "Properties & Rooms" tab of the Stays room, enter the property name and city, pick its type (hotel, guesthouse, aparthotel, villa, hostel or resort) and click "Add". Add each property separately if you have more than one.

2. 2

   Enter room types

   Under the property, name the room type. Fill in "Max guests" (it starts at 2) and "Number of rooms" (it starts at 1), fill in "₺/night" too and click "Add room type". The room count is used for availability. "₺/night" shows next to the room type in the panel; the AI does not tell guests this figure and quotes prices only from a rate plan.

Fill the knowledge base

The AI answers from your knowledge base. Add your room features, board options, check-in and check-out times, cancellation terms, facilities and FAQs.

1. 1

   Open the Knowledge Base

   Go to My business › Knowledge › Knowledge Base.

2. 2

   Add your sources

   Upload files (PDF, Word, Excel, CSV, TXT or images, up to 50 MB), scan your website (it can take 2 to 5 minutes), import your Instagram profile (your last 100 posts) or add a sales call recording.

   

Video for this section (in Turkish) · 2 minKnowledge Base: teach the AI your business once (in Turkish)

Availability, prices and reservations

A price comes from a rate plan defined by date, board and occupancy, and the AI quotes prices only from there. Rate plans cannot be entered in the panel today.

1. 1

   The AI finds an available room

   When a guest gives dates, the AI checks your room types and availability for those dates. If the room is full it suggests other dates.

2. 2

   It never guesses the price

   Without a rate plan for the chosen dates, the AI gives no price, does not guess one and opens no reservation; if the guest wants, it connects them to your team, who give the price.

3. 3

   Follow reservations and requests

   Reservations the AI opens move through "Move to payment", "Mark as paid", "Confirm", "Check in" and "Check out" in the "Reservations" tab. When a guest with a reservation writes a request in the chat, such as housekeeping, towels or a late checkout, the AI records it. It finds the reservation from the booking code the guest gives or, without a code, from the guest’s stay today, and asks which one if the guest has more than one stay today. The request lands in the "Concierge" tab and your team gets a notification; your team moves it along there with "Start" and "Complete".

See the AI’s first reply

1. 1

   Try it in AI Test

   Go to My business › Instructions › AI Test and write the questions your customers ask. Check that the answers use your knowledge base.

2. 2

   Send a real message

   From another phone, send a message to your connected WhatsApp number or Instagram account. The conversation appears under Conversations › Inbox with the AI’s reply.

Video for this section (in Turkish) · 3 minTrain your AI: knowledge, rules, testing and coaching (in Turkish)

Daily use

1. 1

   Start from Today and Decisions

   Today shows what needs attention. Decisions collects the questions the AI asks you, for example before a cancellation or when it does not know the answer.

2. 2

   Follow your work in Stays

   The Stays room is where your daily work lives. It has the "Properties & Rooms", "Reservations", "Concierge" and "Settings" tabs. Conversations keeps the Inbox, Contacts and the Sales Pipeline.

3. 3

   Choose how much the AI does

   In My business › Instructions › AI Settings, under "How it works", pick the AI mode: Intern (the default) sends replies itself and asks you before a cancellation or refund and when it does not know the answer; Senior also handles cancellations and refunds; Full approval waits for your approval before every reply (email has no approval queue, so the AI does not reply there).

   
4. 4

   Take over a single conversation

   Inside a conversation you can switch it to Live, Approval, Shadow or Paused. The change applies to that conversation only.