E-commerce guide

Sign up and the setup wizard

The wizard has three steps: Company, Channel and Ready. You can skip the channel step and finish it later in the panel.

1. 1

   Create your account

   Sign up on intusell.com. Your account opens with a 14 day trial.

2. 2

   Tell us about your company

   On the "Company" step enter your business name and pick "E-commerce" under "Industry". Add your website if you have one: the AI reads it to learn your products, prices and FAQs.

3. 3

   Pick your sales channel type

   When you pick E-commerce a sales channel type field appears. Choose the closest type; the AI’s wording and suggestions follow it.

4. 4

   Connect WhatsApp or skip for now

   On the "Channel" step click "Show the QR code" and scan it with the phone that runs your business WhatsApp. You can also skip this step and connect Instagram later.

5. 5

   Review how the AI will talk

   The "Ready" step shows the tone, the first message and the priorities of your AI. "Go to the dashboard" opens the panel; "Edit" opens the AI settings.

Connect your channels

1. 1

   WhatsApp with QR

   Go to My business › Channels › Messaging Channels and click "Connect with QR". On your phone open WhatsApp › Settings › Linked devices › Link a device and scan the code. Your phone keeps working alongside the panel. The official WhatsApp line (Cloud API) opens after Meta approval; today QR is the way to connect.

2. 2

   Instagram through Meta

   On the same page, in the "Meta Platforms" card, click "Connect All" or the "Instagram" tile. Log in with the Facebook account that manages your business Page. In the Meta window tick your Page and your Instagram account, then approve.

3. 3

   Check the connection

   After you return to the panel the Instagram card shows as connected. If a warning appears, it says what is missing and has a "Reconnect" link.

Connect your store

The store integration lets the AI use your products, stock status and orders. These integrations are in beta.

1. 1

   Open Store Integrations

   Go to My business › Channels › Store Integrations and pick your store’s platform (for example Shopify, Trendyol, ikas, Hepsiburada or PrestaShop).

2. 2

   Connect and sync

   Enter what the platform asks for and click connect, or connect and sync. Your products and orders start arriving in the panel.

Fill the knowledge base

The AI answers from your knowledge base. Add shipping, return and exchange terms, size charts and FAQs.

1. 1

   Open the Knowledge Base

   Go to My business › Knowledge › Knowledge Base.

2. 2

   Add your sources

   Upload files (PDF, Word, Excel, CSV, TXT or images, up to 50 MB), scan your website (it can take 2 to 5 minutes), import your Instagram profile (your last 100 posts) or add a sales call recording.

Product, stock and order questions

1. 1

   Products and stock

   When a customer asks about a product, the AI finds it in your connected store and says whether it is in stock. It does not say the quantity.

2. 2

   Order status

   When a customer asks about an order, the AI can find it by phone number and gives the status only after checking the order belongs to that customer.

3. 3

   Payment routing

   In My business › Instructions › AI Settings › "Advanced AI Settings", use "Customer Redirect Mode" to choose how customers are sent to pay: "Website / Payment Link" or "IBAN / Bank Transfer".

Order notifications

1. 1

   Pick the stages

   On the Store Integrations page open "Order notifications" on your connected store’s card. Choose at which stages the customer gets a WhatsApp message: payment received, preparing (off by default), shipped, delivered, cancelled.

2. 2

   Pick who receives them

   Choose every customer or only saved contacts. These messages are fixed templates; the AI does not write them.

Receipts and payment tracking

1. 1

   Turn on payment tracking

   On My business › Channels › Calendar & Payment, find "Payment tracking" in the payments card and turn it on. An admin can turn it on. Tracking does not impose a payment plan; reminders stay off unless you turn them on.

2. 2

   Approve receipts

   When a customer sends a receipt it waits for approval. You or your team approve the payment. The AI never records a payment and never says it was received before approval.

3. 3

   Follow Payments

   While tracking is on, or when there is an open receivable or a pending receipt, "Payments" appears in the Orders room.

See the AI’s first reply

1. 1

   Try it in AI Test

   Go to My business › Instructions › AI Test and write the questions your customers ask. Check that the answers use your knowledge base.

2. 2

   Send a real message

   From another phone, send a message to your connected WhatsApp number or Instagram account. The conversation appears under Conversations › Inbox with the AI’s reply.

Daily use

1. 1

   Start from Today and Decisions

   Today shows what needs attention. Decisions collects the questions the AI asks you, for example before a cancellation or when it does not know the answer.

2. 2

   Follow your work in Orders

   The Orders room is where your daily work lives. Conversations keeps the Inbox, Contacts and the Sales Pipeline.

3. 3

   Choose how much the AI does

   In My business › Instructions › AI Settings › "Advanced AI Settings" pick the AI mode: Intern (the default) sends replies itself and asks you before a cancellation or refund and when it does not know the answer; Senior also handles cancellations and refunds; Full approval waits for your approval before every reply (web chat and email replies still go out directly).

4. 4

   Take over a single conversation

   Inside a conversation you can switch it to Live, Approval, Shadow or Paused. The change applies to that conversation only.