Law office guide

Sign up and the setup wizard

The wizard has three steps: Company, Channel and Ready. You can skip the channel step and finish it later in the panel.

1. 1

   Create your account

   Sign up on intusell.com. Your account opens with a 14 day trial.

   
2. 2

   Tell us about your company

   On the "Company" step enter your business name and pick "Consulting" under "Industry". Add your website if you have one: the AI reads it to learn your products, prices and FAQs.

3. 3

   Pick the Hukuk Bürosu type

   When you pick "Consulting", a "Consultancy type" field opens on the "Company" step, right below the "Industry" field. Pick "Hukuk Bürosu" there. The AI’s tone, first message and consultation rules are set up for a law office, and the Office module is offered only for this type.

4. 4

   Connect a channel or do it later

   On the "Channel" step pick WhatsApp, Instagram or Web chat. For WhatsApp click "Show the QR code" and scan it with the phone that runs your business WhatsApp; for Instagram click "Connect Instagram" and approve on Facebook; for web chat copy the one-line code (this also turns on your web chat) and paste it into your site. "I’ll connect later" moves on without a channel.

5. 5

   Review how the AI will talk

   The "Ready" step shows the tone, the first message and the priorities of your AI. "Go to the dashboard" opens the panel; "Edit" opens the AI settings.

Connect your channels

1. 1

   WhatsApp with QR

   Go to My business › Channels › Messaging Channels and click "Connect with QR". On your phone open WhatsApp › Settings › Linked devices › Link a device and scan the code. Your phone keeps working alongside the panel. The official WhatsApp line (Cloud API) opens after Meta approval; today QR is the way to connect.

   
2. 2

   Instagram through Meta

   On the same page, in the "Meta Platforms" card, click "Connect All" or the "Instagram" tile. Log in with the Facebook account that manages your business Page. In the Meta window tick your Page and your Instagram account, then approve.

   
3. 3

   Check the connection

   After you return to the panel the Instagram card shows as connected. If a warning appears, it says what is missing and has a "Reconnect" link.

Fill the knowledge base

The AI answers from your knowledge base. Add your practice areas, working hours, address, consultation process and fee principles.

1. 1

   Open the Knowledge Base

   Go to My business › Knowledge › Knowledge Base.

2. 2

   Add your sources

   Upload files (PDF, Word, Excel, CSV, TXT or images, up to 50 MB), scan your website (it can take 2 to 5 minutes), import your Instagram profile (your last 100 posts) or add a sales call recording.

   

Video for this section (in Turkish) · 2 minKnowledge Base: teach the AI your business once (in Turkish)

Rules for talking with prospective clients

A law office setup gives the AI rules for consultation requests. Still check its replies in AI Test.

1. 1

   No comment on the specific case

   Its instructions keep the AI from commenting on the specific case, giving odds of winning or promising outcomes; it gets the gist and points the person to a meeting with a lawyer. If a legal-opinion sentence is caught in a reply, that reply is not sent; a reply pointing to the lawyer goes instead.

2. 2

   No fee amounts

   The AI does not quote fee amounts or negotiate. It says fees are set by the Turkish minimum attorney fee tariff and a written engagement agreement, and that exact details are given in the consultation.

3. 3

   No deadline maths, no document requests

   If the person mentions a served notice, an objection period or an enforcement proceeding, the AI does not calculate deadlines and says the matter may be urgent. It does not ask for documents, ID details or file numbers on its own.

Get the Office module opened

The Office module covers the Files page, the Telegram team assistant, hearing and deadline reminders and the morning summary. It is in a pilot program, opened on request.

1. 1

   Apply for the pilot

   Write to us through the "Talk to sales" button on the law firms page or through the contact page. The inTusell team opens the Office module and the Telegram team assistant on your account.

2. 2

   Check that it is on

   Once it is on, "Files" appears in the menu. The "Files module" card on My business › Business Info shows the module state. During the pilot the inTusell team turns the module on; as the account owner or an admin you can turn it off yourself from the card. Turning it off deletes nothing; files, documents and the ledger are kept.

The Files page

1. 1

   Open your first file

   On the "Files" page click "New file". Only the title is required; you can add the type (Lawsuit, Enforcement proceeding, Mediation, Advisory or Other), docket number, court, client, responsible lawyer and parties later. Save with "Create file".

2. 2

   Put hearings and deadlines on the calendar

   On the file’s "Calendar" tab click "Add event", pick the event type (such as Hearing, Deadline or Note) and enter the date and time. With no time the event counts as all day. Upcoming events sit on top, past events and notes below.

3. 3

   Add documents, expenses and tasks

   On the "Documents" tab use "Upload documents" to add PDFs, images or office documents of up to 20 MB each; for a lawsuit, enforcement proceeding or mediation case, the "Required documents" list shows the documents still missing for that case type. On the "Expenses" tab record entries with "Add expense" and "Add advance"; the "Balance" follows. Entries cannot be edited later; a wrong entry is corrected with "Reverse". On the "Tasks" tab use "Add task" to give work to a teammate.

4. 4

   Filter your own files

   "My files" shows only the files where you are the responsible lawyer. The search box looks for titles, numbers or names.

Connect the Telegram team assistant

The link is personal: each lawyer connects their own Telegram account. The card appears once the Office module is opened for you in the pilot.

1. 1

   Open the Notifications page

   On My business › Team › Notifications find the "Telegram team assistant" card. Members with the viewer role cannot connect Telegram at all.

2. 2

   Agree and connect

   Tick the box on the card: your messages to the assistant and the summaries it sends pass through Telegram servers outside Türkiye. Then click "Connect Telegram".

3. 3

   Tap Start in Telegram

   Telegram opens; tap Start. If it does not open, use the "Open in Telegram" link. The link is valid for 15 minutes and works once. Back in the panel click "Refresh status"; the card shows your connected account.

What you can do with the assistant

Type a command or tap a menu button. Actions that change a record show a confirmation card first; nothing happens until you confirm.

1. 1

   See your day and tasks

   The first command shows the summary of today, the second your open tasks, the third the help menu and the command list.

   /bugun

   /gorevler

   /yardim

2. 2

   Look at your files

   The first command shows the open files you are responsible for, the second this week’s items.

   /dosyalar

   /buhafta

3. 3

   Record expenses and send documents

   The first command records an expense on a file; the second asks you to send a photo or a PDF.

   /masraf

   /evrak

4. 4

   Ask a question

   You can write questions about your business or send a voice message.

Send documents and receipts

1. 1

   Send the photo or PDF

   Send the assistant a photo or PDF of hearing minutes, a decision or a receipt, up to 20 MB each. The assistant guesses the document type and suggests up to three matching files.

2. 2

   Check the amount on a receipt

   For a receipt the assistant shows the amount it read before you choose a file. If the amount is wrong, just type the right one; if it cannot read it, it asks you to type it.

3. 3

   Choose the file

   When you tap a suggested file, the document goes to that file and the receipt amount to the expense ledger. If no file fits, search with "Another file"; if the type is wrong, tap "Change type"; "Cancel" saves nothing. A document you do not file is deleted within 24 hours.

Morning summary, reminders and task notifications

The settings are on My business › Team › Notifications; each lawyer picks their own.

1. 1

   Set the morning summary

   Turn on "Morning summary" and pick the "Delivery time" (between 07:00 and 11:00). The summary has today’s hearings, deadlines in the next 3 days, clashes today and tomorrow, changes others made to your files in the last 24 hours and your tasks. Nothing is sent when there is nothing to summarise; you can get the same summary any time with the first command.

2. 2

   Know the reminder times

   A hearing reminder comes at 18:00 the evening before and 2 hours before the hearing. A deadline reminder comes 3 days and 1 day before at 09:00 and at 08:00 on the last day. Reminders go to the file’s responsible lawyer and to anyone with an open task on the file; without Telegram they show as a panel notification.

3. 3

   Clashes and after the hearing

   If two of your hearings on the same day are less than 2 hours apart at different places, a warning line is added to the reminder the day before; you can open a task with "Create a task" or tap "OK". 2 hours after a hearing with a set time the assistant asks how it went: "Postponed", "Decision given" or "Leave a note".

4. 4

   Choose task notifications

   With "Task notifications" on, tasks assigned to you, task reminders and changes to records you are responsible for arrive on Telegram. If you turn it off they stay in the panel and in push notifications; hearing and deadline reminders are not affected by this switch.

Personal calendar

Only the hearings and deadlines of the files you are responsible for, and tasks assigned to you, land in your calendar.

1. 1

   Open the calendar card

   From the account menu at the bottom of the sidebar open "Account" and scroll to the "Your calendar" card. The card shows while the Office module is on.

2. 2

   Connect Google Calendar

   In "Connect your Google Calendar" click "Connect with Google" and allow access with your own Google account. Events are written to Google Calendar with their reminders; when a date changes your calendar updates right away.

3. 3

   Subscribe in Apple Calendar or Outlook

   In "Calendar link" click "Create link" and take the address with "Copy". The address is shown only then; save it and do not share it. In Apple Calendar choose New Calendar Subscription from the File menu, in Outlook choose Subscribe from web under Add calendar, and paste the address. Google refreshes subscribed calendars slowly and does not show their reminders; for Google use the previous step.

Quiet hours and privacy

1. 1

   Quiet hours

   Between 23:00 and 07:00 non-urgent notifications are not sent; they wait until morning. The morning summary also arrives at 07:00 at the earliest.

2. 2

   What is kept and where it travels

   Your Telegram chat history is kept for 30 days, then deleted. Your messages to the assistant and its summaries pass through Telegram servers outside Türkiye; you agree to this when connecting. The morning summary shows the file title, time and place, not notes.

3. 3

   The office decides what to enter

   The office decides what to write into files, tasks and the assistant. File titles show in the summary and in calendars; do not put more personal data in a title than needed. You can remove the Telegram link any time with "Remove link" on the Notifications page.

See the AI’s first reply

1. 1

   Try it in AI Test

   Go to My business › Instructions › AI Test and write the questions your customers ask. Check that the answers use your knowledge base.

2. 2

   Send a real message

   From another phone, send a message to your connected WhatsApp number or Instagram account. The conversation appears under Conversations › Inbox with the AI’s reply.

Video for this section (in Turkish) · 3 minTrain your AI: knowledge, rules, testing and coaching (in Turkish)

Daily use

1. 1

   Start from Today and Decisions

   Today shows what needs attention. Decisions collects the questions the AI asks you, for example before a cancellation or when it does not know the answer.

2. 2

   Follow your work in Files

   The Files room is where your daily work lives. While the Office module is off, this room shows as Appointments. Conversations keeps the Inbox, Contacts and the Sales Pipeline.

3. 3

   Choose how much the AI does

   In My business › Instructions › AI Settings, under "How it works", pick the AI mode: Intern (the default) sends replies itself and asks you before a cancellation or refund and when it does not know the answer; Senior also handles cancellations and refunds; Full approval waits for your approval before every reply (email has no approval queue, so the AI does not reply there).

   
4. 4

   Take over a single conversation

   Inside a conversation you can switch it to Live, Approval, Shadow or Paused. The change applies to that conversation only.